Cebu Pacific will continue to operate flights for essential travel during this time

 

The Philippine government, through the Inter Agency Task Force (IATF) Resolution No. 134, has placed NCR under a Modified Enhanced Community Quarantine (MECQ) from August 21 to 31, 2021.  

Cebu Pacific will continue to operate flights for essential travel during this time. 

 

Following this resolution, Cebu Pacific and Cebgo will cancel the following flights from August 21 to 31, 2021:  

 

 

Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:

 

1. Rebook 

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.  

 

2. Travel Fund  

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  

 

3.        Refund 

The process may take up to two (2) months from the date of request.  

 

However, passengers who wish to voluntarily postpone their domestic flights and those traveling for non-essential reasons until August 31 may cancel up to two (2) hours before their scheduled time of departure, and may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight):  

 

1. Rebook 

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.  

 

2. Travel Fund  

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  

 

This is a developing situation. Some flight changes may take place in the coming days. 

 

Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.   

 

Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs   

 

For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.  

 

Cebu Pacific Advisory Flight Schedule – June 4 to 7, 2020

Cebu Pacific and Cebgo plan to mount the following flights from June 4-7, 2020: 

As this is a developing situation, flight schedules may change, subject to approval from the Inter-Agency Task Force (IATF), the Local Government Units (LGU) and other concerned government agencies.  Additional flight schedules will be announced, as we continue to work with the IATF and the LGUs on resuming domestic routes. We will provide updates through our website and official social media accounts. 

Passengers on the above-mentioned flights are reminded of the following: 

1.       Per government regulations, leisure travel is not allowed. The flights are intended only for essential travel. Guests may be asked to present requirements the prove purpose of travel. Please check guidelines of the IATF, or with the LGU of origin and destination. 

2.       Avoid going to the airport without a confirmed flight. We encourage guests to manage their bookings via the Cebu Pacific website, http://bit.ly/CEBmanageflight.  

3.       Be at the airport at least three (3) hours before flight. Check-in counters close one (1) hour before departure. 

4.       Wearing of face masks is mandatory. Physical distancing will also be observed from check-in to boarding to deplaning. 

Additional safety measures 

We have enhanced our safety measures across our operations, on top of implementing preventive measures for the welfare of our passengers and personnel. Cebu Pacific adheres to air travel guidelines issued by the International Civil Aviation Organization, as well as local and international health authorities, including the World Health Organization. Learn more here: http://bit.ly/CEBSafeTravel 

For more information, frequently asked questions may be found here:  http://bit.ly/CEBRestartFAQs  

Cebu Pacific Advisory:Suspension of all Flight Operations due to COVID-19

ALL CEBU PACIFIC AND CEBGO FLIGHTS WILL BE CANCELLED from March 19 until April 14, 2020, in support of government regulations on COVID-19.  

The Philippine government recently implemented Enhanced Community Quarantine over Luzon, and similar directives across various provinces in the country. We are ensuring the safety of our passengers and operations teams, in compliance with the stricter quarantine measures, land travel restrictions and regulations in place.  

The last day of operations will be on March 18, 2020 where Cebu Pacific will operate the following flights: 

Manila-Bangkok-Manila 

Manila-Tokyo (Narita)-Manila 

Manila-Osaka-Manila 

Manila-Nagoya-Manila 

Manila-Ho Chi Minh-Manila 

Manila-Singapore-Manila 

Manila-Taipei-Manila 

Manila-Bali (Denpasar)-Manila 

Please check the flight status through bit.ly/CEBflight-status.

Below is a summary of the options for passengers on cancelled flights due to COVID-19. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight.