Ninja Van Philippines was recently granted accreditation by the Supreme Court as its first private courier partner

Tech-enabled logistics company Ninja Van Philippines was recently granted accreditation by the Supreme Court as its first private courier partner. With this, litigants can now file documents to any court and send copies to another party in a case through Ninja Van Philippines’ Ninja Packs delivery service or by heading to a Ninja Point nearest to them.

“Becoming the first Court-accredited courier in the country is both an honor and a strong testament to Ninja Van Philippines’ commitment to service excellence,” said Vin Perez, Chief Operating Officer. “As we continue to improve our Todo Hustle, No Hassle services, we recognize the dynamic needs of our customers. Ninja Van Philippines and the Supreme Court share the same vision towards progress, and with this partnership we hope to realize that vision by providing a more convenient way to file and send court documents.”

L-R: Ninja Van Philippines Head of Corporate Sales Nikki Pimentel, Head of Legal Claro Ortiz, Chief Commercial Officer Sabina Lopez-Vergara, Chief Operating Officer Jose Alvin Perez, Chief Justice of the Supreme Court Alexander G. Gesmundo, Justice Ramon Paul L. Hernando and Justice Jose Midas P. Marquez, Deputy Court Administrator Atty. Jenny Lind Aldecoa-Delorino, and Deputy Clerk of Court and Chief Administrative Officer Atty. Maria Carina M. Cunanan

“This is part of the Judiciary's strategy that a reliable, efficient and trustworthy courier service is a must for the court to achieve timely and independent adjudication,” said Chief Justice Alexander G. Gesmundo. I look forward to Ninja Van Philippines as an accredited courier service provider to support our strategy, ensuring timely and efficient services to the Judiciary.”

 

How it works

Ninja Van Philippines offers prepaid door-to-door delivery service to Luzon, Visayas and Mindanao at a flat rate. To send court documents, the public or any parties wishing to send to any court will first have to purchase an all-you-can-fit Poly Mailer Pouches, called Ninja Packs, from Ninja Van’s website. Documents can be placed in them and these parcels will be picked up for free by a Ninja Van rider.

 

Senders must keep their documents unsealed until the Ninja Van rider arrives. A proof of receipt will then be given and included with the documents to be sent. Senders must then seal their documents in an envelope in front of the rider who in turn will place the envelope inside the Ninja Pack and seal it in front of them. 

 

Ninja Points, on the other hand, are locations where senders can pick up or drop off their parcels. For documents sent through Ninja Van, the “date of mailing” will be considered by the Supreme Court as the “date of filing” of the document.

 

The Supreme Court reminded the public that in using private couriers, service will be deemed complete upon actual receipt of the document by the addressee or after at least two attempts to deliver by the courier service, or upon the expiration of five calendar days after the first attempt to deliver, whichever is earlier. To prove filing or service, senders who brought the pleading or paper to the courier must execute an affidavit of service, together with the courier’s official receipt or document tracking number.

 

Supreme Deputy Court Administrator Jenny Lind Aldecoa-Delorino underscored how this partnership can make filing and service of court documents more efficient. “We are working to reduce and stop delay and congestion in our courts to ensure speedy resolution of cases in compliance with what is stated in our Constitution,” she said.

 

Visit ninjavan.co/en-ph for more information.

 

Ninja Van Philippines continues to celebrate the riders who are at the front and center of the company’s success

In the past two years, delivery riders have become a constant fixture in the daily lives of most Filipinos as e-commerce and online shopping gained popularity in the country. Everyday, they brave the roads to ensure that parcels are delivered on time and in best condition to its recipients, not minding the distance or the heat of the sun on their backs.

Tech-enabled logistics company Ninja Van Philippines recognizes and celebrates the invaluable role of its delivery riders in providing its Todo Hustle, No Hassle services to shippers and shoppers nationwide. Drivers and riders are among the many unsung heroes in the logistics sector and each of them embody the hard work, patience, and determination that goes into every story behind our parcels.

 

Working as a delivery rider for Ninja Van Philippines for three years, Joel Delfin has his fair share of experience handling irate customers, which are among the most common problems they face on duty, “It really requires a lot of patience but I always try to clarify the situation with the customer as best as I can. If it’s necessary, I connect them directly with the customer service team so their concern can be quickly resolved,” he said.

 

Delivery scams have also become rampant recently as more Filipinos prefer to shop online for their needs. Jory Acerro, a rider since 2018, said handling these cases can be really challenging. When he comes across a scam or modus, he makes sure to explain the protocols and policies of Ninja Van Philippines on scam deliveries to the customer and assure them that there is a refund process in place.

From left to right - Joey Delfin and Jory Acerro

 

“Delivering parcels is a very challenging job that could potentially drain you physically, mentally, and emotionally. But I really value the trust that customers give me so I try to do my best at work every day,” said Oscar Riveza, a Ninja Van Philippines rider since 2018. Many of his fellow riders share Oscar’s sentiments—while being a delivery rider is never easy, at the end of the day, knowing that your line of work enables you to be of help to others is always a fulfilling thing. 

 

JC Galman who has been with the company for almost four years shared that seeing the happy faces of customers when they receive their parcels is one of the reasons why he finds joy in being a delivery rider. His dedication to his job has also led him to receive good standing in evaluations.

From left to right - Oscar Riveza and JC Galman

 

Similarly, fellow rider Jyrald Soria said he appreciated it the most when customers sincerely thank them for their hard work, sometimes even being generous enough to give small tokens of gratitude to them, which makes the job easier than it is. Because he’s saving up for his wedding next year, Jyrald continues to persevere everyday and make sure that all parcels assigned to him get delivered to their respective recipients without fail.

 

More than the parcel itself, riders bring happiness to the doorsteps of their customers by providing them fast and reliable delivery services. By building good relationships with their regular customers, they also become an important part of the communities they are serving.

 

Above all, these riders are motivated by the desire to support the needs of their families and reach their goals in life. For Percival Cesar, working at Ninja Van Philippines allowed him to maximize his earning potential since he was being paid more compared to his past jobs as a delivery man. The incentives provided by the company also helps him a lot when it comes to providing for his family, especially now that he has a new born daughter.

From left to right - Jyrald Soria and Percival Cesar

 

Ninja Van Philippines continues to celebrate the riders who are at the front and center of the company’s success by putting a spotlight on their contribution to ensuring service excellence and fast deliveries nationwide.

Ninja Van Philippines continues to strive for operational excellence to better meet the needs of its customers nationwide

Tech-enabled logistics company Ninja Van Philippines continues to strive for operational excellence in order to better meet the needs of its customers nationwide. Along with strengthening its core services and improving delivery speed, the company has installed new sortation systems in its new automated hub in Cabuyao, Laguna. Spanning 21,000-sqm, this is the largest automated hub and sortation system in the whole Ninja Van Group.

(From left to right) Ninja Van Philippines’ Country Head Martin Cu and Chief Operating Officer Vin Perez at the Cabuyao automated hub.

 

With integrated parcel measurement and real-time parcel status connectivity, these latest sortation systems will ensure that Ninja Van Philippines has the capacity to fulfill the growing delivery demand in the country.

  

One of the key highlights is our double deck cross belt sorter that simultaneously measures, weighs, photographs and sorts parcels at an estimated throughput rate of 20,000 units per hour. Not only that, the new belt also provides seamless real-time parcel data, sharing instant feedback and updates to shippers and shoppers on their parcel status. 

 

Faster deliveries can be expected as the cross belt sorter boosts Ninja Van Philippines’s receiving capacity by 300% with a 400% increase in outbound speed. In terms of speed, it has increased the number of parcels processed per hour by 400% and spatial capacity by 500%.

 

“The addition of new sortation systems in our Cabuyao hub is part of our continued efforts for operational excellence  With this, we can ensure on-time deliveries and better customer service that are in line with the customer-first agenda that we are pushing at Ninja Van Philippines,” said Vin Perez, Ninja Van Philippines Chief Operating Officer. “The cross belt sorter is ideal for a company like Ninja Van Philippines given our high throughput needs. This will increase the accuracy and efficiency of our sorting process so that we can fulfill more deliveries in the least amount of time.”

 

With this operational innovation, shippers, and shoppers can look forward to a fast, reliable and hassle-free delivery experience as well as excellent customer service for logistic needs and parcel concern with Ninja Van Philippines.

Ninja Van PH continues to push its customer-first agenda with the launch of DIGeCONOMY Bootcamp Series

Tech-enabled express logistics company, Ninja Van Philippines, continues to push its customer-first agenda to support micro, small and medium enterprises (MSME) in the country. With the launch of the DIGeCONOMY Bootcamp Series, business owners can learn valuable insights and first-hand knowledge from industry experts to help them overcome the challenges of transitioning towards digitalization and maximize opportunities in the digital space.

 

“The Philippines is the fastest growing market in the region and this has been driven by strict lockdowns caused by the pandemic, which led to businesses having to adapt and shift their transactions online. Here at Ninja Van Philippines, it is our mission to supercharge MSME growth in the digital space. We believe that Filipino businesses can further reach their potential with the help of these advancements and technology,” said Sabina Lopez-Vergara, Chief Commercial Officer of Ninja Van Philippines.

During the first learning session, speakers from the public and private sectors shared insights on how MSMEs can better build their brand online

Through multiple legs, the DIGeCONOMY Bootcamp Series will follow the digital transformation journey of SMEs and MSMEs—from building and growing their brand online to maintaining brand affinity among customers. Last March 22, the first leg of the series already began with a learning session that centered on developing a customer-centric brand for MSMEs and its importance as well as the available tools and solutions they can utilize to stay competitive in the digital market. It featured Ms. Nelly Nita Dillera, CESO III, Executive Director of the Department of Trade and Industry - Philippine Trade Training Center (DTI-PTTC); Ms. Kim Sabala, Founder and Managing Owner of Cold Gold; and Mr. Edward Cruz, CEO of ATOZ as the speakers.

 

Government support

Venturing into e-commerce is more than just presenting and selling products online. DTI-PTTC Executive Director Nelly Dillera ran through the end to end e-commerce management services that MSMEs have to know. From marketing management to data analytics and customer service, all of which are important for their businesses to be successful.

 

“The PTTC-GMEA (Global MSME Academy) has programs that can assist you on the different processes that I’ve mentioned. Our coverage includes business development, accounting and finance, and other business functions that support MSMEs,” Dillera said. “You can also visit PTTC’s website for self help training programs and further assistance on how you can progress more in your business.”

 

DTI has also compiled a list of TechTools that MSMEs can use to boost their businesses including e-commerce platforms/resources, e-payment channels, digital marketing solutions, and logistics providers like Ninja Van Philippines.

Sabina Lopez-Vergara, Chief Commercial Officer of Ninja Van Philippines

 

Branding essentials

Once you have all the tools and training to effectively run your business online, the next thing you have to do is focus on your branding. Founder and Owner of Cold Gold, Kim Sabala, shared how she grew her businesses to what they are today by maintaining consistent branding across all channels using three essentials: brand guide, social media strategy, and content calendar. 

 

A brand guide helps you define the essence of what makes you stand out from your competitors. It involves identifying your target audience, mission and vision statements, unique selling proposition, core values and brand stylistics. On the other hand, having a social media strategy is important in knowing what works for your business goals and what doesn’t through social listening and setting key performance indicators (KPIs).

 

“From there, we can test, refine and evolve our practices to better work for our goals. Not having a strategy is like shooting in the dark. When you aim for nothing, you hit nothing,” she said. 

 

Finally, your content calendar must include the type of content you want to deliver to your consumers, your preferred platform/s, a timeline, and some key events to make your content more relevant. Once you’ve done all these, you can begin implementing your plan and growing your brand.

 

Customer journey

According to the CEO of ATOZ and long-time Ninja Van shipper Edward Cruz, one of the most neglected processes when it comes to e-commerce is mapping the customer journey. “For us in ATOZ, we make sure that every data that is coming in the platform has an engagement whether it’s pre-purchase or after purchase.”

 

Customer journey begins with awareness of the product, which is a customer’s first engagement with your brand. From there, you can deepen the customer’s understanding of who you are and what you offer through influencer marketing and more advertisements that will drive consideration and finally, turn customers to buyers.

 

After purchase comes retention. “After the customer purchases from you, you have to re-engage them because at the end of the day, the first purchase they make on your platform will not really result in big profits. But if you have good retention, it’s very easy to re-engage those customers through email, SMS and social media content,” said Cruz.

 

The customer journey ends with loyalty where businesses get to deepen their relationship with their customers and really drive home the message, they want to instill to their customer base. Mapping out the customer journey can help MSMEs deliver better customer service and maximize every customer interaction, which can be advantageous for their brand.

 

Watch out for the next DIGeCONOMY Bootcamp Series learning session for this leg happening in May! Visit facebook.com/ninjavanph for updates and more information.

 

Ninja Van Philippines champions female leadership and resilience this International Women’s Month

 

Every year, a special day is dedicated to honor women around the world, their empowering stories, and achievements while also highlighting important concerns and issues surrounding gender equality in society. In line with this, tech-enabled express logistics company, Ninja Van Philippines, celebrates International Women’s Month by acknowledging the many women in its workforce who, in one way  or another, are responsible for providing hassle-free deliveries and excellent customer service to shippers and shoppers nationwide.

Five women shared how they hustle hard everyday, on or off the road, to achieve success in their current roles in the company and demonstrate leadership and resilience despite the challenges that come their way whether it’s at work or in life.

 

Mothering for success in the industry: Working moms make it work!

Ivy Bautista describes herself as a natural born leader. She has been working as a Sort Training Officer for Ninja Van Philippines since November 2020 where she is tasked to develop training materials for the Sort Team as well as prepare guidelines and incident reports. As a working mom, she has to balance her schedule between work and family duties, which can get challenging sometimes since her job requires her to travel frequently to train Sort Officers in various locations.

Thanks to the support of her husband and colleagues, Ivy is able to stay on top of her responsibilities as a mom and employee, earning the trust of her superiors and teammates and impacting positive changes in her department including standardizing the orientation journey for new personnel.

Account Manager Karla Dasig is also a working mom who has been with Ninja Van Philippines since 2016. She currently handles clients in the finance and retail industries. Being a single mom, she is grateful that the company allows her to work on a flexible schedule, which gives her the chance to spend more time with her son.

 

Working at Ninja Van Philippines enabled Karla to step out of her comfort zone that resulted in tremendous improvement and growth in her professional career. Now, her goal is to enhance her leadership and managerial skills to help her entire team thrive. She also wishes to share her knowledge and expertise to new hires who will be under her supervision so they can better manage and address the problems that may arise on the job.

 

Female Ninjas on the road, driving out the stereotypes

Delivery riders play an important role in making sure that parcels get delivered to customers on time and in the best possible condition. And while we have grown accustomed to seeing male riders on the road, it’s great to also acknowledge the efforts of women who take on this difficult job, rain or shine.

 

Sheina, Michelle, and Mercie are just three of Ninja Van Philippines’ female delivery riders who embody the company’s promise of Todo Hustle, No Hassle deliveries and services.

Four years into being a delivery rider, Sheina Janalul prides herself for consistently receiving good standing for her performance. While she admitted that there can be a handful of difficult customers who tend to lash out on delivery riders like her, she tries her best not to take things personally and as much as possible, not to absorb the negativity from the situation. Of course, not all customers are the same as she has also encountered those who are kind and understanding, even becoming friends with some of them.

 

Michelle Ynigo is another female delivery rider who has been with Ninja Van Philippines since 2018. Given her years of experience on the job, she has encountered her fair share of bumps in the road such as rude customers and lost or damaged parcels that she deals with by keeping a calm disposition when communicating with those involved. All in all, Michelle finds fulfillment in knowing that what she does as a delivery rider contributes value to the lives of Ninja Van’s customers.

 

From a Ninja Van rider in 2018, Mercie Abundo has been promoted to Assistant Station Head of her hub in Mindoro and is now training to be the Station Head soon. According to her, dealing with problematic consignees and riders has been one of the most challenging aspects of her job. However, she has always shown willingness to help with the resolution of any delivery-related issues and ensures effective communication with customers. Because of this, her outstanding performance has been recognized by Ninja Van Philippines, specifically for managing a hub with no parcel backlog – a feat she considers to be one of her proudest career achievements to date.

Time and time again, women are proven to thrive and succeed in industries that are traditionally seen as male-dominated, including logistics. For Ninja Van Philippines, the hard work that its female employees are dedicating to the commitment of putting customers’ needs and operational excellence first will always be recognized and celebrated every day as part of its efforts to push for more inclusivity and diversity in the workplace.

Pinabilis Para sa Pasko: Know more about Ninja Van Philippines’ commitment to make Christmas happen for Filipinos

Ninja Van riders outfitted in Ninja suits with Santa hats and capes zoom along  Metro Manila

 

The most wonderful time of the year is almost here! As we’re counting down the days ‘til Christmas, express logistics company Ninja Van Philippines is also gearing up for the barrage of holiday and year-end sales that will definitely increase the demand for delivery services across the country.

 

Through its Pinabilis Para sa Pasko campaign, Ninja Van Philippines highlights its efforts to ensure fast delivery and excellent customer service during the holiday rush. 

 

“Christmas is one of the busiest times of the year in the Philippines. Although the ongoing pandemic restrictions have altered some of our holiday traditions, it didn’t change how fond Filipinos are of gift-giving, which contributes to the heightened delivery demand during this season. Through our excellent delivery services, Ninja Van makes Christmas happen,” said Sabina Lopez-Vergara, Chief Commercial Officer of Ninja Van Philippines.

 

As part of Ninja Van’s continuous innovation in its operations, it has installed a brand new crossbelt sorter in its 21,000 sqm warehouse in Cabuyao, Laguna to boost its sort automation efforts. Shippers and shoppers can expect faster deliveries as the automation increases productivity per head by five times and the number of parcels handled per hour by four.

Through their deliveries, Ninja Van riders aim to bring the Christmas spirit to Filipinos

 

Ninja Van Philippines amped up the festive spirit even more as its Ninja Santas zoomed along Metro Manila to bring the holiday cheer in the form of fast and hassle-free deliveries. Donning their Santa hats and capes, the riders rode from Pasig, stopping over at select Ministop and partner franchise stores along the route, and concluding the ride back in Pasig .