PLDT Home’s #StoriesAtHome have made people realize what truly matter amidst the challenges of the year

The year 2020 was a challenging one but it also made Filipinos realize the most important and meaningful constant in life – FAMILY and HOME. As the nation looks forward to a hopeful start of new year, PLDT Home wraps up 2020 with a collection of inspiring narratives that attested to the strength of Filipino families and the learning experiences that prepared each one for a better year ahead. 

 

Life may have become a bit different than how Filipinos are used to, but one thing is certain – strong connections at home enable families to thrive and strengthen relationships. What was once almost unimaginable became inevitable and a necessity in 2020 – online learning, online shopping, office video call meetings, and next level opportunities for business: digital or online selling. Entertainment at home has also evolved – grandparents getting into the Tiktok craze, children watching Korean dramas on Viu and Netflix, and even parents starting to learn and enjoy esports at home with their children. 

 

It is quite undeniable that daily activities became centered at home. As a brand that provides the strongest connections at home, PLDT Home has become essential in enabling families to thrive in 2020 by providing them reliable digital connectivity to access online learning, set up home offices, build and rebuild businesses through online platforms, and many others. In a new video, PLDT Home highlights the importance of connection between families – the bind that gives us hope and meaning. It further strengthened the realization that despite the many challenges, the more bonding moments and constant connection shared among families, the stronger they become. PLDT Home’s #StoriesAtHome have made people realize what truly matter amidst the challenges of the year. 

 

The new year may be uncertain. But there is one thing assured of keeping people together. It is the connections that each family continues to nurture and feel encouraged to face the coming new year head on and still brimming with confidence and hope. 

 

May you and your family be encouraged to look forward to 2021, with this New Year's video from PLDT Home here.

                                                

VS1 & Mototek ends 2020 with purposeful ride campaign

VS1 and Mototek tapped motoring personalities Zach Lucero and Gaki Azurin, better known as Gaki Girl, to close the 2020 Purposeful Ride campaign with twin year-end celebration rides. The pair rode out for holiday shopping and distributed their loot to families living along the streets of Manila. They then proceeded to Gilmore to buy Christmas parols, which they gifted to their moms. 

Both Lucero and Azurin then demonstrated how to condition the motorcycle for its optimum performance before riding, highlighting the two-pronged protection that the motor care line brings. The motorcycle aficionados also shared tips on how they kept their vehicles in tip-top shape despite being dormant in their garage for the months-long quarantine.

“2020 was a bit more restrictive than normal but we wanted to still spread joy with our partners Zach and Gaki, who are solid VS1 and Mototek fans, and their viewers. With one ride, we hoped to bring meaningful connections back with motoring as a way to reach out to those who were hit the worst by the pandemic,”said Assistant Product Manager Alek Barcia.

 Motoring personalities Zach Lucero and Gaki Azurin

 

Earlier in August, Rica “Jet Lee” Cabarrubias and Philip “JT” Elliot took to their wheels to show their support to frontliners. Elliot donated face masks and face shields to Los Baños Doctors Hospital and Medical Center and exchanged quarantine stories with the hospital’s cardio technician, Jena Crisologo, and security guard, Jamal Navarete. 

 

                                                                                        

“It’s a very meaningful day, a very meaningful vlog. Ang sarap sa pakiramdam to reach out and makipagkwentuhan sa mga frontliners natin,” shared Elliot.

 

Cabarrubias, for her part, stopped by all the checkpoints in Cebu City to distribute food packs to the enforcers on duty.

 

The purposeful Christmas ride is an initiative of the Consumer Care Products Incorporated’s motor line to keep the momentum for supporting modern-day heroes, uplift communities, spreading love in the time of the Pandemic. Follow @VS1ProtectorPH on Facebook and Instagram to stay updated on the latest.

 

Lucero summarizes the mission of the Purposeful Ride campaign well. “If we have a little more than others, it is our duty to do something for them kahit sa maliit na bagay lang.” 

 

You can watch the videos here:

Zach Lucero

Gaki Girl

Rica “Jet Lee” Cabarrubias

Philip “JT” Elliot

 

 

 

Jollibee introduces the new Ube Macapuno Pie

If there’s something that can consistently and reliably satisfy the sweet tooth of Filipinos, it’s the popular line of yummy and affordable sweet pies from Jollibee.

 

Now, the leading quick-service restaurant brand in the Philippines is adding to their roster of sweet pies with the new Ube Macapuno Pie. Blending the sweet and classic flavors of ube and coconut—which are favored ingredients in various Filipino desserts—as a delicious and indulgent filling in one golden-crusted pie, the new snack looks to be a new favorite for Jollibee fans.

 “With the new Ube Macapuno Pie, we wanted to offer two flavors that could definitely delight Filipinos looking for sweet fixes,” said Mari Aldecoa, Jollibee Marketing Director for Complementary Products. “We are happy to bring our fans this delicious take on ube and coconut.”

 

The Ube Macapuno Pie is now available at your favorite Jollibee store in Luzon for only P30 Solo, P89 for 3 Pies To-Go, and P175 for 6 Pies To-Go. Have these safely delivered to you via the Jollibee Delivery App, JollibeeDelivery.com, #87000, GrabFood, foodpanda, and LalaFood! Also available in Drive-Thru and Take Out. Visayas and Mindanao customers will also be able to get their sweet fix starting on February 8.

 

For more info and updates on Jollibee products, like Jollibee Philippines on Facebook, subscribe to Jollibee Studios on YouTube, and follow @jollibee on Twitter and Instagram.

 

Xiaomi launches the addition of a new Redmi smartphone: Redmi 9T

Xiaomi launches the new Redmi 9T and it comes in the colors of summer like Twilight Blue, Sunrise Orange (love it in orange hue),  Ocean Green and Carbon gray.

Global technology leader Xiaomi today announced the addition of a new Redmi smartphone: Redmi 9T. The new king of entry-level, Redmi 9T was designed to deliver the exceptional performance and multi-day battery life that users crave without compromising on photography capabilities and overall design.

Redmi 9T

Develop cinematic photos, spend less time editing

Redmi 9T is a photography powerhouse with its 48MP AI quad rear-camera. The device’s 8MP ultra-wide angle camera accommodates large group photos and wide landscape shots without cropping, while its 2MP macro lens and 2MP depth sensor enable stunning close-up shots with professional-level bokeh. Redmi 9T is also equipped with a new movie frame feature that gives photos a more cinematic look and feel without editing. It also sports a new time-lapse feature which offers various speed and duration values for shooting so users can capture creative time-lapse photos without tapping a DSLR or other professional camera. 

Performance shines through with powerful chipset and high-capacity battery

Despite its lightweight design, Redmi 9T packs a punch with its 6,000mAh (typ) battery and Qualcomm® Snapdragon™ 662 chipset. Combined with its 11nm energy-efficient processor, Redmi 9T delivers higher performance with less heat production and lower power consumption than previous generations. Moreover, MIUI battery saving mode and reverse wired charging capabilities help maximize all-day, and even multi-day usage. 

Like Redmi Note 9T, Redmi 9T comes with 18W fast charging and an in-box 22.5W charger. 

 Durability and comfort join forces for a superior entry-level smartphone experience

Redmi 9T features a modern and minimalistic design with its rounded corners and an anti-fingerprint textured back. Its 6.53” FHD+ Dot Drop display with Corning® Gorilla® Glass 3 offers a crisp and clear viewing experience and strong protection against cracks and scratches. 

Redmi 9T also comes with Widevine L1 and TÜV Rheinland Low Blue Light certifications for a more enjoyable viewing experience. The device is available in four delightful color variants: Carbon Gray, Twilight Blue, Sunrise Orange, and Ocean Green.

 

More to love with expandable storage 

Complete with Dual SIM and microSD expandable storage, Redmi 9T offers expandable storage of up to 512GB so users can keep their favorite apps, games, photos and videos all on one device. Infrared blaster support would come in handy on your Redmi 9T. 

Redmi 9T is coming to the Philippines soon. Follow the official Xiaomi Philippines Facebook Page Xiaomi Philippines Facebook Page for updates.

CEB Travel Advisory: ENTRY RESTRICTIONS FOR FOREIGN NATIONALS FROM DEC 30, 2020 TO JAN 15, 2021

Due to the newly detected variant of the SARS-CoV-2, the Philippine government, through the Inter-Agency Task Force (IATF), has imposed a temporary ban for foreign nationals flying to the Philippines from December 30, 2020 to January 15, 2021. 

During this period, only Filipino citizens will be accepted on CEB’s flights from Hong Kong, Nagoya (Japan), Singapore, and Seoul (South Korea).  

 

CEB will not accept foreign nationals who originated from, transited via, or visited within 14 days prior to arrival in the Philippines, any of the 20 countries specified in the IATF resolution. The list of affected countries and complete details may be viewed here: bit.ly/IATFResoNo91_122920  

 

Passengers affected by the temporary ban may avail of any of the following options:  

·       Free rebooking within 90 days – waived rebooking fee and fare difference  

·       Full travel fund, valid for two (2) years  

·       Full refund  

 

Passengers are encouraged to choose their preferred option and self-manage their bookings online through bit.ly/CEBmanageflight 

 

CEB will continue to operate its domestic and international flights as scheduled. Before going to the airport, passengers are advised to check the real-time status of flights on our website: bit.ly/CEBFlightStatusCheck 

 

A complete list of operational flights, along with travel requirements, safety protocols, and frequently asked questions (FAQs) may be viewed here: bit.ly/CEBFlightReminders  

 

We continue to work closely with the authorities and will provide updates through our website and official social media accounts as necessary.   

 

For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website or through https://bit.ly/CEBrequest 

 

Working from Home? Get to know GOMO from Shopee!

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Teleperformance helps disrupted enterprises navigate new digital landscape

“As the pandemic forces more people into a digital-only way of life, businesses must meet customers where they are today,” Teleperformance Customer Experience Lab (CX Lab) points out in a recently published white paper entitled Redefining the Customer Experience for a Post-COVID-19 World.

 

This is being proven everyday as both domestic and global companies have quickly began seeing the impact of the market changes on their bottom lines and just as quickly began recognizing that having a good digital transformation plan is essential for their sustainability. Clearly, organizations need an innovation engine to move them through a business transformation roadmap that are unique to their goals and objectives.

“Companies are operating in a dynamic environment where they have to be agile and responsive to client requirements, so they need solutions driven by Technology, Analytics, and Process Excellence teams to deliver change and results that would delight their customers,” said Mike Lytle, Teleperformance Philippines Chief Operations Officer, as he expounded on the company’s digital transformation framework and innovation methodology during their recent annual Leadership Summit.

 

The Technology, Analytics, and Process Excellence or TAP is Teleperformance’s business transformation framework – a methodology established to quickly identify transformation opportunities to adapt to the new environment. TAP does this through a systematic process of remote assessment agility with constant tracking, organization, and communication between the different stakeholders -- from the initial collection of project data and KPIs, to complete and collaborative presentations.

 

“Customer expectations are changing rapidly as companies adapt to the new normal. Businesses need an agile business partner that can help orchestrate contacts across traditional and digital channels,” Lytle noted. “With TAP, we aim to design digital-first, low effort experiences that prioritize the convenience of the customer, at the same time making it easy for our clients’ customers to reach a live agent for complex interactions.” 

 

Putting customers in the center of the solution is key, added Lytle. “We first map and analyze all contact reasons and touchpoints. We look beyond the interaction and understand the customer’s journey. Together with our clients and leveraging our team of experts, we jointly determine what transactions and touchpoints are best orchestrated, enriched, simplified or automated.”

 

Moving clients from traditional delivery to smart operations, Teleperformance Philippines offerings for business-led and market-driven Digital Transformation solutions potentially improves business outcomes, with as much as 65.3% in savings. 

 

TAP initiatives, for instance, have resulted in 13.4% voice traffic deflected to digital and self-service options through Digital Experience Optimization for a pay TV client. A TAP project also resulted in processing time reduction from 90 Hours to just 15 minutes through Robotics Process Automation for a US commercial airline company. Another case is a project that brought about a 17% improvement on Resolution Rate through Process Improvement for a Fintech start up in the Philippines.

 

According to Lytle, “the Philippines as a delivery location has grown significantly in terms of its ability to provide value to clients. Beyond talent availability, ready capacity and labor arbitrage. Teleperformance’s investments on talent, tools and technology enabled our operations teams to deliver Technology, Analytics and Process Excellence solutions that generate tangible outcomes for our clients business.”

 

To learn more about Teleperformance Philippines, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at facebook.com/teleperformance.philippines.

 

realme strengthens customer service in 2021

realme Philippines capped off 2020 on a high note after a series of successful product launches and campaigns which catapulted it to be the number 1 smartphone brand in the country in just two years. 

This 2021, realme Philippines fortifies its commitment to providing the best service to Filipino users by establishing eight dedicated realme service centers in key locations across the country.

 

Each realme service center has a team of experts who are equipped to accommodate customers seeking maintenance support. Services offered by the realme service centers include on-site repair, non-repair services, main-in services, carry-in repairs, and preventive maintenance.

 

“realme Philippines welcomes the year strong and full of optimism. With many exciting activities and surprises in our pipeline, we want to kickstart our plans for this year with the opening of eight dedicated realme exclusive service centers in key provinces and strategic areas in Metro Manila. We are committed to providing assistance and full end-to-end customer service made more convenient for the realme squad,” shares realme Philippines VP for Marketing Austine Huang.

 

The realme Squad can have their realme devices checked at SM North EDSA - Quezon City, Milan Prestige Building - Calamba Laguna, Emerald Business Center - Pampanga, Robinsons Place - Imus Cavite, Big Ben Complex - Batangas, Plazuela Dos - Iloilo, Eusebio Arcade - Bacolod, and SM Lanang Premier - Davao. Customers can also check out the full details of the service centers on the realme Support tab on realme’s official website.

 

Service Center	Address	Contact Details
realme Service Point - Eusebio Arcade Bacolod	GF Door #4 Eusebio Arcade Lacson Street, Bacolod, Negros Occidental	0977 652 4153
realme Service Point - Landco Business Park Capantawan Legazpi	3rd Floor, T&M Chua Building, Landco Business Park, Capantawan, Legazpi, Albay	0977 652 4153
realme Service Center - SM North EDSA Quezon City	AX1 402 4th Floor Cyberzone The Annex SM City North EDSA, Quezon City, Metro Manila	0956 174 0253
realme Service Center - Robinsons Metro East Marikina	3rd Level Unit 123-125, Robinsons Metro East, Marcos Highway, Pasig City, Metro Manila	0977 652 4153
realme Service Center - Calamba Laguna	Unit 204, 2nd floor Milan Prestige Building, Calamba City, Laguna	0977 652 4153
realme Service Center - Emerald Business Center Pampanga	3rd Floor Emerald Business Center, Mac Arthur Highway, Dolores, City of San Fernando, Pampanga	0977 652 4153
realme Service Center - Plazuela Dos Iloilo	Unit 29 & 30A Ground Floor Plazuela Dos, Iloilo City, Iloilo	0906 307 7943
realme Service Point - Assada Center Dagupan	3rd Floor Assada Center, A.B. Fernandez Avenue, Dagupan, Pangasinan	0977 652 4153
realme Service Center - Robinsons Place Imus Cavite	3rd Level Unit 13-14 Robinsons Place Imus, E. Aguinaldo Highway, Imus Cavite	0977 652 4153
realme Service Point - RVMS Building Santiago	RVMS Building, Maharlika Highway corner Baptista Village, Villasis, Santiago, ISabela	0977 652 4153
realme Service Point - Big Ben Complex Batangas	Unit 19h, 2nd Floor Big Ben Complex, Lipa, Batangas	0977 652 4153
realme Service Center - Davao City, Davao del Sur	C3-134-135 3rd Floor, SM Lanang Premier, J.P. Laurel Ave, Agdao, Davao City, 8000 Davao del Sur	0956 170 5222

 

For more information on realme Philippines’ after-sale services, customers are encouraged to follow the brand’s official Facebook and Instagram accounts, or visit realme Philippines’ official website https://www.realme.com/ph/.