Cebu Pacific Advisory As of April 24, 2020; 2:30pm Flights from May 1 to 15, 2020

All domestic and international Cebu Pacific and Cebgo flights remain cancelled from May 1 to 15, 2020. This is in line with the extension of Enhanced Community Quarantine imposed over much of Luzon, and implementation of General Community Quarantine over other provinces. Restrictions are also implemented by local governments across the Philippines. 

However, Cebu Pacific will continue to mount all-cargo flights to support the movement of vital goods, including medicines and Personal Protective Equipment across the country. 

We will provide updates on when we will restart passenger operations as soon as possible. 

We encourage passengers on cancelled flights to manage their bookings online via our website, http://bit.ly/CEBmanageflight,  before their scheduled travel dates. They may select any of the following options: 

1.      Free rebooking  

Rebook to any other travel date within three (3) months. Change (rebooking) fees and fare difference are waived. 

2.      Full Travel Fund  

Place the full cost of the ticket in a Travel Fund valid for one (1) year. Use the Travel Fund within one (1) year—either book a flight up to one (1) year ahead, or pay for add-ons (e.g. baggage allowance, seat selection, etc.) 

If the Travel Fund is not used within one (1) year, passengers can apply for a full refund. 

3.      Full refund 

Processing of refunds will start after the Community Quarantine is lifted and regular work schedules resume. However, due to the unprecedented volume of requests for refunds, the process will take as long as three (3) to four (4) billing cycles. 

For flights booked through a travel agent, please coordinate with them to manage the booking. 

On the other hand, passengers with booked flights from May 16 to September 30 who wish to change their travel plans have the following options: 

·         Option 1 – Rebook to any other travel date within one (1) year 

        Change (rebooking) fees waived, but fare difference may apply. 

·         Option 2 – Place the full cost of the ticket in a Travel Fund valid for one (1) year 

        Decide and book travel within a year, for flights as far as one year ahead 

Select any of these options and manage travel plans through the “Manage Booking” portal in the Cebu Pacific website (http://bit.ly/CEBmanageflight). 

For more details, please read here: bit.ly/CEBCOVID-19FAQ 

Cebu Pacific Advisory:Suspension of all Flight Operations due to COVID-19

ALL CEBU PACIFIC AND CEBGO FLIGHTS WILL BE CANCELLED from March 19 until April 14, 2020, in support of government regulations on COVID-19.  

The Philippine government recently implemented Enhanced Community Quarantine over Luzon, and similar directives across various provinces in the country. We are ensuring the safety of our passengers and operations teams, in compliance with the stricter quarantine measures, land travel restrictions and regulations in place.  

The last day of operations will be on March 18, 2020 where Cebu Pacific will operate the following flights: 

Manila-Bangkok-Manila 

Manila-Tokyo (Narita)-Manila 

Manila-Osaka-Manila 

Manila-Nagoya-Manila 

Manila-Ho Chi Minh-Manila 

Manila-Singapore-Manila 

Manila-Taipei-Manila 

Manila-Bali (Denpasar)-Manila 

Please check the flight status through bit.ly/CEBflight-status.

Below is a summary of the options for passengers on cancelled flights due to COVID-19. These options may be processed online via the “Manage Booking” portal in the Cebu Pacific website bit.ly/CEBmanageflight.