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Saturday, August 7, 2021

Cebu Pacific clears 100% of refund requests until June 2021

Cebu Pacific has fully refunded its passengers for requests filed until June 2021, issuing PHP 7.7 billion to its customers.  


The airline overhauled its refund processes and augmented its refund-dedicated workforce, to process 991,764 refund requests with various forms of payment.  


The 100% refund completion rate excludes unsuccessful refund requests, such as:  

1.     Bookings made through travel agencies that may have ceased operations;  

2.     And cash bookings that had incorrect or were lacking bank details and other forms of validation.  


Cebu Pacific remains concerned about the customers who have not been refunded. The airline is actively reaching out to these guests through the contact information made available during booking and is determined to refund passengers. 

Cebu Pacific also encourages those with pending refund requests to contact the airline through on the CEB website. Passengers who wish to check on the status of their requests are also advised to answer the online feedback form. 


“The COVID pandemic remains the most challenging crisis we’ve faced in recent times. We thank our guests for their patience and understanding and our teams for delivering on this important undertaking for our customers. We will continue to listen and improve our processes so we can deliver the best experience for everyJuan,” said Candice Iyog, Vice President for Marketing and Customer Experience at Cebu Pacific.  


Guests with completed refunds have been updated, through the email address provided upon booking, and were asked to check with their issuing banks and travel agencies for the remittance.  


CEB offers flexible bookings, with unlimited rebooking and no change fees. It also extended its Travel Fund validity to two years, which can be immediately used for flights, baggage allowance, preferred seats, or CEB Travelsure with COVID Protect coverage.  


To provide the most convenient flight options, it also operates the widest network in the Philippines, and flies to key cities in Asia and the Middle East. For the latest updates and information, go online through


  1. This is for public awareness and understanding the given rules of refunds and ongoing bookings

  2. Great job Cebu Pacific for an excellent service. This will help to lessen the worries of passengers.

  3. This is good news to those who cancelled and need to refund their money from booking at Cebu Pacific.Cebu Pacific remains concerned about the customers who have not been refunded it is great that they give importance to all passengers.

  4. this is so nice dahil cebu pacific will refund they refund request good news po ito to all travelers na magpaparefund 👍

  5. I already read this Blog, Ang Cebu Pacific ay nananatiling nag-aalala tungkol sa mga customer na hindi pa na-refund. Aktibo na nakikipag-ugnayan ang airline sa mga panauhing ito sa pamamagitan ng impormasyon sa pakikipag-ugnay na ginawang magagamit habang nagbu-book at determinadong i-refund ang mga pasahero. Magandang Balita po talaga ito. Must share

  6. Kudos Cebu Pacific Air for making this, truly sobrang laking tulong nito for all the people Who Cancelled the Flight na MaiRefund ng Maayos at Buo ang kanilang naibayad sa pagpapaBooked, truly Indeed that this kind of Opportunity was so Awesome, Dahil tunay na naiitindihan nila ang kalagayan ng kanilang mga Pasahero ...


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