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Friday, August 20, 2021

Cebu Pacific will continue to operate flights for essential travel during this time

 

The Philippine government, through the Inter Agency Task Force (IATF) Resolution No. 134, has placed NCR under a Modified Enhanced Community Quarantine (MECQ) from August 21 to 31, 2021.  


Cebu Pacific will continue to operate flights for essential travel during this time. 

 

Following this resolution, Cebu Pacific and Cebgo will cancel the following flights from August 21 to 31, 2021:  

 

 

Affected passengers have been informed via contact details provided in the booking. They may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight) until 30 days from date of departure:

 

1. Rebook 

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.  

 

2. Travel Fund  

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  

 

3.        Refund 

The process may take up to two (2) months from the date of request.  

 

However, passengers who wish to voluntarily postpone their domestic flights and those traveling for non-essential reasons until August 31 may cancel up to two (2) hours before their scheduled time of departure, and may select their preferred option through the Manage Booking portal on the Cebu Pacific website (http://bit.ly/CEBmanageflight):  

 

1. Rebook 

Rebook for travel within 60 days at no additional cost, following CEB’s permanent removal of change fees. Fare difference waived.  

 

2. Travel Fund  

Store the amount in a virtual CEB wallet valid for two (2) years and use this to either book a new flight or pay for add-ons (e.g. baggage allowance, seat selection, etc.)  

 

This is a developing situation. Some flight changes may take place in the coming days. 

 

Passengers are advised to update their contact details via bit.ly/CEBUpdateInfo to receive email notifications on flight reminders and updates.   

 

Before going to the airport, passengers are advised to check the travel requirements, safety protocols, and frequently asked questions (FAQs) on the CEB website: bit.ly/CEBFaqs   

 

For other questions or concerns, passengers may send a message via Charlie the chatbot on the Cebu Pacific website, or through CEB’s official Facebook and Twitter accounts.  

 

2 comments:

  1. so nice naman ng cebu pacific dahil they will continue to operate flights for essential travel during this time very helpful and good thing about them ay they are following health protocols

    ReplyDelete
  2. Thank you very much Cebu Pacific for continues flights for essential travels despite of this pandemic. You are doing your best to serve Filipinos and of course you are following strictly on safety protocols.

    ReplyDelete

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