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Friday, July 23, 2021

Follow Shopee Cares PH for more useful and easy-to-follow tips on navigating Shopee’s features and services

Most of us discovered the joy and convenience of shopping online during the past year. But are you truly maximizing your online shopping experience? Online shopping is now an indispensable part of our daily lives, and we owe it to ourselves to develop a better understanding of online shopping platforms and services. Our hard-earned money is at stake, after all!


However, navigating e-commerce platforms and services can get overwhelming. To guide you on your journey to becoming a smarter shopper, Shopee Cares PH, Shopee’s new dedicated customer service platform, shares tips regarding common issues online shoppers deal with, in areas such as logistics, safety, and authenticity: 

  1. Do due diligence to avoid shopping mishaps


Before you click add to cart, remember to always double or even triple-check if the item or seller has good reviews and ratings. Trust your gut and keep reading if you feel like the reviews are too good to be true. You do not want to waste your hard-earned money on faulty products or shady sellers. For guaranteed safe and hassle-free shopping, patronize Shopee Mall official stores where products are 100% authentic, with 7-day free returns and free shipping (with minimum spend). 


  1. Always conduct transactions in-app


Stay alert and protect yourself from potential scams! Report messages that request personal information such as your Facebook page and email address, or ones that redirect you to another website to complete the purchase. Staying in-app keeps you protected from any fraudulent transactions. 


  1. Do not forget to protect your personal data


Excited to open that much-awaited package? Before you enjoy your purchase, remember to properly discard the shipping label, which contains your personal information. Erase any sensitive info with a permanent marker, or, even better, shred it. Otherwise, your details could end up in the wrong hands.


  1. Check your cash-on-delivery (COD) order’s tracking number


Before you pay for that COD order, double check if your order’s tracking number matches the one on the parcel. Do not accept or pay for the order if the numbers don’t match. If you live with family members or roommates, make it a habit to inform them of any pending deliveries as well. 


  1. Reach out to Shopee Cares PH for a smooth shopping experience


Got questions about vouchers? Looking for a certain item you just cannot place? Or maybe need help tracking your order? For seamless customer service, head on over to Shopee Cares PH, Shopee Philippines’ dedicated customer service platform, to voice your concerns. 


With Shopee Cares PH’s mission, “You Shop, We Help,” you can enjoy a  smooth, easy shopping experience. Just message Shopee Cares PH for timely and effective guidance from the customer service engagement team. 


Make sure to follow Shopee Cares PH for more useful and easy-to-follow tips on navigating Shopee’s features and services. Join the community for more helpful tips from fellow shoppers as well! 


Visit Shopee Cares PH on Facebook and Twitter


Download the Shopee app for free via the App Store or Google Play.


  1. Shopee really cares. Such a big help putting us help through the app itself .Easy to navigate things and more convenient

  2. Talagang so nice po nitong shopee cares ph it will help the costumers to shop smarter and pwede pa mo dito idirect Ang mga issues and concerns mo sure na this is very helpful ☺️😍

  3. Thank you Shopee for being responsible to your customers..

  4. So nide naman po nitong Shopee Cares pH talagang napaka helpful po nito lalo nat sya ang bagong dedicated na platform ng serbisyo sa customer ng Shopee. Pwede ka din talaga mag sabi ng mga concern, and issues mo dito. The best ka talaga shopee!!

  5. One of the Best Online Shop In this Generationz Kudos To All Shoppee Member

  6. Its really amazing that to guide s on our journey to become a smarter shopper, Shoppe Cares PH, Shopee's neelw dedicated customer service platform, share tips regarding common issues online shoppers deal with, in areas such as logistics, safety, and authenticity. This js really amazing.

  7. I like how shopee makes innovations which can makes its customers' shopping experience easier, safer and faster.
    I love that they have a customer service platform like Shopee Cares PH which will guide us with our shopping experience in a timely manner.
    Kudos shopee.


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